What To Expect Information

Preparing For Our Arrival

  • We try everything in our power to stay on schedule. Unfortunately, project dates move due to conflicts that may arise when other trades are involved (i.e. countertops, flooring, plumbing, etc).
  • At the start of your project it is preferred that someone be onsite to walk our technicians through and confirm the scope of work. Work areas need to be clear of furniture or personal items to allow room for the work to be performed. Kids and pets will need to be clear of any work area and the technicians need access to running water, power, and restrooms.
  • The customer should remove anything that is taped to or attached to the inside of the cabinet doors. The countertops and areas around the cabinets should be cleared to give room for the refinishing process. If the drawer faces are not removable, please empty your drawers.
  • Appliance removal is not necessary but if desired it is the customer’s responsibility. If the refrigerator is not moved at the project date, N-Hance will mask around it. If N-Hance is required to move a refrigerator we hold no responsibility for damage made to flooring or water lines due to the relocation.
  • We do not require you to empty your cabinets but rather push items back 2-3 inches and remove enough items to give technicians access to the screw holding the drawer front in place to remove it. You will need to remove all items from glass cabinets.
  • Retrieve anything you might need for the week. Once the area is masked off, we ask that you do not enter the tent, entering and leaving the tent will track dust throughout the home.

Things To Know

  • Handles can be changed out with the same size however filling and redrilling holes for new handles will incur a charge. N-Hance will not drill handle holes without the new hardware present.
  • N-Hance cannot guarantee the removal of all blemishes, drips, roller texture, or brush marks from previously painted wood surfaces.
  • We make every effort to not be in your home on a weekend so that you can be back to normal as quickly as possible. Sometimes, we have to spill over into a Saturday and if that should arise, we will keep you updated. We don’t cut corners though. We won’t send out a job until it’s ready. If there is anything that arises during your job (wood can be unpredictable) we will communicate with you.
  • Do not use any heavy chemicals (i.e. 409, Pledge, Windex, Mr. Clean, etc.) when cleaning your cabinetry. A soft, damp microfiber cloth is the best way to care for and maintain your newly refinished cabinets. To cut grease, use a drop of original Dawn dish soap (with the baby duck).

Warranty

Your satisfaction is our top priority. To the extent permissible under applicable law, N-Hance Wood Refinishing warranty extends to the N-Hance products and service for two (2) years from the date of the original service. During the warranty period, N-Hance Wood Refinishing will correct any defects in the N-Hance service due to product failure such as flaking, peeling or product discoloration. Any repair under this warranty coverage will be coordinated by N-Hance Wood Refinishing and will be limited to the affected area only. This warranty is not transferable and does not cover damage caused by Acts of God, customer abuse or repairs made by persons other than N-Hance Wood Refinishing or its agents, excessive moisture, pet damages, structural alterations, abuse, or misuse.

We know that this is a big decision and not an inexpensive one. We know you have other alternatives that are less costly. We differentiate our company not only with our superior products and refinishing process but with our service. Our employees are skilled, experienced, committed and very detail oriented. We look forward to working with you, should you decide our company is the right choice.