Things To Know
Preparing For Our Arrival
- At the start of your project, a representative must be onsite to guide our technicians and verify the scope of work. Please ensure that all work areas are free of furniture and personal items to provide sufficient space for the job. Additionally, children and pets should be kept away from the work zones, and our technicians will need access to running water, electricity, and restrooms.
- Customers are advised to remove any items taped or attached to the inside of cabinet doors. Countertops and surrounding areas should be cleared to allow space for the refinishing process. If drawer faces cannot be removed, please empty the contents of the drawers beforehand.
- While appliance removal is not required, it is optional and the responsibility of the customer. If the refrigerator is not moved before the project begins, N-Hance will mask around it. If N-Hance is requested to move the refrigerator, please note that we cannot be held liable for any damage to flooring or water lines that may occur during the relocation process.

What To Expect
- Estimators will provide a projected timetable for your project. The time it takes to refinish wood surfaces varies by wood type and process. The refinishing may need more time than estimated or be completed sooner than anticipated.
- Wood is a naturally imperfect material. While we strive to give you an accurate expectation of the results based on our experience with similar projects, the final outcome will only be clear once work begins. Minor imperfections in the finish, such as small dust spots, are within acceptable quality standards.
- Only the details outlined in our written work orders will be honored. Verbal promises cannot be guaranteed or enforced by our renewal technicians.
- All surface coatings can chip or scratch, but unlike soft paints or brittle varnishes, shellacs, or enamels, N-Hance proprietary finishes are designed to provide a durable and protected wood surface.
- Some pre-existing scratches, gouges, dings, cracks, watermarks, runs, streaks, drips, sun fading, construction gaps or seams, and other wood surface blemishes may still show despite our best efforts to fix or camouflage these areas.
- Waxes, gel stains, or aftermarket coatings are considered wood damage and may cause issues with our products bonding or bleeding through the color. Additional charges may apply in these circumstances.
- Our products are designed and tested for wood surfaces. We cannot guarantee they will properly bond to fiberglass, melamine, contact paper, or plastics.
- To protect the work area, we use professional-grade masking materials and techniques. However, N-Hance is not responsible for any damage masking materials may cause, such as removing paint, wallpaper, floor finishes, or laminate coatings. If touch-up paint is provided, we will gladly address any affected areas free of charge. Additionally, we will repair any finish bleeding under the tape as thoroughly as possible.
- Lightspeed, an industry-leading wood finish, offers superior durability. However, even this advanced finish cannot completely shield wood surfaces from scratches, dings, or damage.

Cabinet Refinishing
- We finish both sides of the doors, face frames, the lip just inside the cabinets, the underside of cabinets, end caps, and any kickboards or crown molding. Inside the cabinet boxes are not included without extra charge.
- Any wood filler used has a chance of popping out of filled areas especially on edges and corners of wood surfaces.
- If you or other contractors are adding new cabinetry or trim work, it needs to be “paint/finish ready”. Nail holes, seams, and gaps should be filled and sanded smooth. If the surfaces are raw wood at the start of the project, there will be additional charges to prepare the wood for our process. N-Hance Wood Refinishing will not be held responsible for any imperfections in the carpentry work installed by another provider.
- Stained wood cabinets are not built to paint grade standards. Minor imperfections may show after the color change process. Gaps in seams can be filled but it is not recommended to caulk the seam between the center panel and rails of the door. It will crack due to expansion and retraction over time.
- Dry sanding may be required and will produce a very low dust level. We cannot guarantee a dust free environment.
- The N-Hance process does not strip or sand deep into the wood to repair spots on cabinets. This can cause a divot or shallow point in the wood that we will be unable to fill. Deeper wood damage will still show but should be improved.
- A Classic Renewal takes place with the doors and drawers remaining in place. If you request doors taken down for any reason, this can incur an additional charge.
- It is important to understand that distressing and glazing are not uniform applications, and no single piece can be exactly duplicated. Glazed finishes will have some variation in glazing residue and is normal. The overall look of your completed cabinetry may vary slightly from that of a single door sample.
- Damage caused by pull-out shelves scraping the back of cabinet doors will be colored to the desired color but will not be filled. The filler will scrape out again if the door is not fully opened when using the pull-out shelf.

Re-Dooring
- Despite our best efforts, occasional errors in gathering parts can occur. Retrofitting cabinets is more of an art than an exact science. Doors may not align perfectly, hidden hardware might become visible due to changes in door styles, and cabinet space could be affected by hinge size and spacing. Some creative adjustments may be necessary to ensure everything functions seamlessly.
- When ordering new parts, please keep in mind that manufacturing tolerances may not always be precise. Retrofitting new hardware and parts onto existing cabinet boxes presents unique challenges. While we strive to achieve the highest quality standards, factors such as the condition of the original cabinets, color matching, functionality, and sizing may result in slight variations.
- Cabinets and walls are rarely perfectly level or square. During the installation of trim, endcaps, or fascia, N-Hance will take every possible measure to minimize imperfections. However, minor gaps or inconsistencies may still be unavoidable
Hardware Installation
- When retrofitting and adding hardware to existing cabinetry delays can happen. Parts can have shipping delays, come in damaged or wrong size. This will delay the expected job finish time. If part of the project is delayed payment for completed portions of the invoice is expected as they are completed.
- Handles can be changed out with the same size however filling and redrilling holes for new handles will incur a charge. N-hance will not drill handle holes without the new hardware present. N-Hance does not provide handles and knobs.
- N-Hance will provide hinges and drawer rails to ensure the correct type is installed. it is the customer’s responsibility to provide any handles at the start of the job for project N-Hance technicians to install for an additional charge.
- Retrofitting new hardware onto preexisting cabinets can pose challenges. Issues can arise, be patient as we find the best solution to the problems we are addressing.
- Occasionally glass door panels break in the removal process. If breakage occurs, we will replace the glass but may not be able to find an exact match. If your glass is a custom glass, we may opt to leave it in place resulting in any wood surface behind the glass remaining unfinished.
- We can remove the center panel for doors and install glass panels if desired, however, this process is done by hand and may introduce some imperfections.
Color Authorization
Color selection errors can ruin any project. We want you to love the colors you choose.
- Color Matching Process: Your involvement and approval are essential for color matching in your project. We will only use a color that you have approved. Once the color matches your approval, we are not responsible for reworking the match. Our products are crafted using the N-Hance finish and colorant system, and we cannot guarantee an exact match when custom colors from other paint suppliers are used.
- Digital and Physical Color Accuracy: Colors selected from a digital screen may not be entirely accurate. After you confirm your chosen color, we will match only the color chip or physical sample you’ve approved. Digital representations should be used as a general guide, not a precise reference.
- Impact of Sheen on Color: Color decks and swatches are shown in a flat sheen, which may slightly alter the perceived color. This is due to how light reflects off the surface of the finished product. Variations in sheen can create subtle differences in the final appearance.
- Natural Variations in Wood: All wood surfaces naturally exhibit color variations, which can influence how they absorb transparent or translucent finishes. These variations may affect the final look after refinishing. Pre-existing issues like sun fading, water damage, hidden imperfections, or prior damage may still be visible after the refinishing process. While N-Hance will do its best to minimize these irregularities, customers should anticipate and accept some natural inconsistencies, such as halos, pixels, or minor streaks in the finish. Transparent finishes will not conceal all imperfections or prior damage.
- New and Existing Wood Integration: When new wood is installed adjacent to existing wood, color matching may not be exact. For optimal results, the same wood species and grade should be used.
- Lighting Conditions and Color Perception: Colors may appear different under various lighting conditions. Factors like direct sunlight, standard room lighting, or shadows can influence the depth and tone of the wood’s color. Lower cabinets may appear darker than upper cabinets due to shadowing, even though both are matched to the approved color.
- Pre-existing Surface Conditions: N-Hance cannot guarantee the removal of all blemishes, drips, roller textures, or brush marks from surfaces that were previously painted. While every effort will be made to improve the appearance, some imperfections may still remain.
Payments
- Payment is due upon completion of work. A deposit or full payment may be required for some jobs prior to the job start date. Deposits are taken to get physical items for the work being done. Deposits are non-refundable, but items purchased with them are yours. If the work is canceled prior to job start items purchased with the deposit can be given to the customer.
- N-Hance requires at least 3 business days notice for cancelation or rescheduling. If the job is canceled within the 3 day period N-Hance reserves the right to charge a fee of up to 20% of the job work order amount.
- Failure to pay may result in property liens, collections or litigation. If disputes can not be resolved between the customer and N-Hance representatives mediation is required prior to litigation.
Warranty
At N-Hance Wood Refinishing, your satisfaction is our highest priority. Our warranty, as permitted by applicable law, covers N-Hance products and services for a period of two (2) years from the date of the original service. During this time, we will address any defects resulting from product failure, including flaking, peeling, or discoloration.
To qualify for warranty coverage, customers must provide the original paid-in-full receipt and allow N-Hance Wood Refinishing or its authorized agents access to the residence to complete the necessary repairs. Warranty repairs will be limited to the affected area and will be coordinated by N-Hance Wood Refinishing.
Please note, this warranty is non-transferable and does not cover damages caused by Acts of God, third-party installations or repairs, excessive moisture, pet-related damages, structural changes, misuse, or abuse. Rest assured, we are committed to delivering quality service and ensuring your wood refinishing lasts for years to come.